Infrastructure Technician Level 3
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
Typical Job Roles
Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
English and Maths
Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment.
This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.
The duration of this apprenticeship is a minimum of 12 months