Operations / Departmental Manager – Level 5

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How Ginger Nut Deliver

Our training delivery is based on a blended model of one-to-one sessions every 4 weeks, with group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course.

Delivery is based around 10 learning areas, each consisting of introduction, training, personal study, and observation. To support learning, we utilise Highfield Workbooks which are online resources mapped to the apprenticeship. All learners are given access to LinkedIn Learning, including bespoke channels designed to support their apprenticeship and Perlego, which includes full searchable access to hundreds of thousands of textbooks to support study.

The learning areas are:

  • Delivering Results – Management approaches and models/creating plans to deliver objectives. Business planning techniques, managing resources and monitoring performance. Apprentices must be able to demonstrate the ability to create and input into strategic planning
  • Project Management – Set up and manage a project using relevant tools and techniques, including risk management
  • Finance – Managing and monitoring of budgets and financial forecasting
  • Leading People – Leadership styles, leading multiple and remote teams, and managing team leaders. Motivating and improving performance. Apprentices must be able to demonstrate managing change
  • Managing People – Developing high performing teams.  Understanding performance management techniques and management models. Recruitment and development of staff. Apprentices must be able to demonstrate the ability to coach staff/teams as well as management of talent and performance
  • Building and Developing Relationships – Partner, stakeholder, and supplier relationship management. Negotiation, influencing, effective networking and managing conflict, which includes scenario-based assessment
  • Self-Awareness – Understanding their own impact and emotional intelligence, and understanding behaviour styles, which will form part of the professional discussion
  • Management of Self – Time management techniques and tools. Prioritising activities and different approaches to planning, which will form part of the  professional discussion. Apprentices must be able to demonstrate regular performance reviews with line manager
  • Communication – Understanding different forms of communication and techniques (verbal, written, non-verbal, digital), whichincludes scenario-based assessment
  • Decision Making – Problem solving, decision-making techniques andata analysis, which will form part of a professional discussion. Apprentices must be able to undertake critical analysis and evaluation to support decision making

Project Activity and Portfolio Building

Each area covers aspects of knowledge, skills and behaviours and helps the learner build the experience and portfolios they need to successfully complete their apprenticeship.

As part of their assessment all learners must complete a project. This is work based project that must address a genuine business need. It must be completed and written up after gateway and must be presented and discussed as part of their End Point Assessment.

Gateway and End Point Assessment

The End point Assessment for Operations Departmental Manager is a real-life business project with presentation and question and answer session. The project takes place after gateway and has a maximum of 12 weeks duration. Presentation of the project is approximately 20 minutes followed by a question and answer session  of 40 minutes and a separate 60-minute professional discussion.

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Level 5


Total Length of Apprenticeship, including End Point Assessment (subject to working hours and reasonable adjustment) – 23 months


Maximum cost of Apprenticeship, including End Point Assessment (subject to reasonable adjustment) - £7,000  

Appropriate Learner Roles/Activities

An operations/departmental manager is someone who manages teams and/or projects, to achieve operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner.

For the End Point Assessment, learners must be able to do a live business project linked to a business challenge to present as well as the following:

  • Monitor budgets and provide reports, which consider financial implications of decisions and adjust approach/recommendations accordingly
  • Manage a project
  • Able to manage talent and performance
  • Support development through coaching and mentoring, to enable and support high performance working
  • Able to input into strategic planning and create plans in line with organisational objectives, and support, manage and communicate change by identifying barriers and overcoming them
  • Demonstrate commercial awareness and able to identify and shape new opportunities
  • Must manage teams

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