Digital Support Technician – Level 3

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Contact Ginger Nut for the latest information

How Ginger Nut Deliver

Our training delivery is based on a blended model of one-to-one sessions every 4 weeks, with group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course.

The core areas are covered over the first five months with the specific route related learning taking place between months six and eleven. The last part of the training is then focussed on skills and portfolio preparation.

To support learning, all learners are given access to LinkedIn Learning, including bespoke channels designed to support their apprenticeship and Perlego, which includes full searchable access to hundreds of thousands of textbooks to support study. In addition, learners have access to Cisco Networking Academy which includes additional video learning and supporting materials.

Training is structured around a series of one-to-one visits covering the following core topics:

  • Managing data
  • Securing systems
  • Supporting systems
  • Communicating systems information
  • Professionalism and continuous professional development
  • Route specific learning
  • Presentation, customer service, stakeholder management skills

To supplement learning we deliver the following additional qualifications alongside the standard:

  • Cisco cyber security essentials
  • Cisco IT essentials
  • Cisco networking essentials

Project Activity and Portfolio Building

Throughout the apprenticeship learners produce a portfolio to show evidence of all knowledge, skills, and behaviours and how they have been used in their role.

Gateway and End Point Assessment

The End Point Assessment is based on a series of four knowledge exams over five days and a presentation and interview based on a synoptic project that the learner has 20 hours to complete.

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Level

Level 3

Duration

Total Length of Apprenticeship, including End Point Assessment (subject to working hours and reasonable adjustment) – 18 months

Cost

Maximum cost of Apprenticeship, including End Point Assessment (subject to reasonable adjustment) - £13,000

Appropriate Learner Roles/Activities

The Digital Support Technician apprenticeship teaches learners how to support users of software and digital solutions through a variety of channels. There are two main routes available:

  • Digital applications technician – offering support to internal users
  • Digital service technician – supporting external clients and users

In order to be able to complete the apprenticeship, learners must be given the opportunity to do the following:

  • Be part of a team responsible for the smooth running of at least one computer-based system
  • Deal with support/maintenance requests
  • Have opportunities to communicate and collaborate with a range of stakeholders as individuals or in small groups
  • Be involved in the rolling out, updating, or taking down of at least one computer system
  • Have opportunities to work on other systems ie customer relationship management, finance, accounting, management information and learning

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