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Business Administrator – Level 3
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How Ginger Nut Deliver

Our training delivery is based on a blended model of one-to-one sessions every 4 weeks, with group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course.

Delivery of the standard is based around competency and knowledge units, consisting of introduction, training, personal study and observation. To support learning, we utilise Highfield Workbooks and Smart Screen, which are online resources mapped to the apprenticeship. All learners are given access to LinkedIn Learning, including bespoke channels designed to support their apprenticeship and Perlego, which includes full searchable access to hundreds of thousands of textbooks to support study.

The standard is divided into core knowledge modules which are as follows:

  • The Organisation – Understanding the organisational purpose, activities, aims, values, vision for the future
  • Value of your skills – Understanding the organisational structure and how you fit and development of your skills
  • Stakeholders – Managing stakeholders/ internal and external customers, clients and/or suppliers
  • Relevant Regulation – Understanding laws and regulations relating to role including data protection, health and safety, compliance etc…
  • Policies – Reviewing organisational internal policies and key business policies relating to the sector
  • Processes – How to make payments, processing customer data and improving business processes
  • Business Fundamentals – Project management
  • Business Fundamentals – Understanding business principles such as managing change, business finances and project management
  • External Environmental Factors – Understanding market forces, policy and regulatory changes and supply chains

Once these are completed then focus moves to planning and delivery of the End Point Assessment project.

Project Activity and Portfolio Building

Each module covers aspects of knowledge, skills and behaviours and helps the learner build the experience and portfolio they need to successfully complete their apprenticeship.

From month 9 of the apprenticeship, all learners will need to complete a project. This will be a genuine work-based project or process improvement. The criteria for the project includes:

  • A project or process improvement should account for 21-35 working hours, over the apprenticeship, to adequately apply themselves 
  • Must be work-based – incorporating scoping, planning, managing, communicating to stakeholders, monitoring, and reporting results 
  • The apprentice choosing the project/process improvement with the guidance of the employer and training provider

Gateway and End Point Assessment

Before gateway the collected documents are combined to create the learners’ portfolios. This approach means that learners and tutors ensure that all knowledge, skills and behaviours required are fully tracked throughout the apprenticeship with learners having a clear understanding of their growth in knowledge and related progress.

The End Point Assessment consists of a knowledge exam, a portfolio-based interview and a project presentation based on their portfolio.

Apprenticeship Standard

Business Administrator – Level 3 Standard

Assessment Plan

Business Administrator – Level 3 Assessment Plan

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Level 3


Total Length of Apprenticeship, including End Point Assessment (subject to working hours and reasonable adjustment) – 16 months


Maximum cost of Apprenticeship, including End Point Assessment (subject to reasonable adjustment) - £5,000  

Appropriate Learner Roles/Activities

To be able to participate in the apprenticeship, there are a number of requirements for the role that we must be able to evidence including:

• Having access to information or data which can be analysed
• Currently proactively supporting/coaching 2 or more colleagues to produce documents
• Having enough authority to challenge working practices/procedures (to improve them)
• Being in a position to communicate with external customers/stakeholders
• Managing meetings (organise, take minutes or chair)
• Managing logistics (arrange travel or managing how resources are acquired, stored, and transported to final destination)
• Leading projects to improve a process or operation proactively.

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for this course

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on this course specifically

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Got a question, check out our FAQ’s?