+44 (0) 0207 495 5110 info@gingernuttraining.co.uk

Full-Time Client Engagement Executive

Salary: Up to £26,000 a year
Full time
Monday to Friday

Full-Time Client Engagement Executive

Salary: Up to £26,000 a year
Location: Colchester CO1 2PQ (09:00 – 17:00)

Office Hours: Monday – Friday 09:00 – 17:00. (Colchester – Office Based Role)

We have an exciting opportunity for an outstanding full-time Client Engagement Executive for Apprenticeships to join the Ginger Nut Training team. As demand for our services grows, this is your chance to join an award-winning company passionate about developing people.

As a Client Engagement Executive, you’ll be the first point of contact for employers and a key player in ensuring a smooth and impactful apprenticeship journey. Your work will directly contribute to improving lives through education and skills development.

We work with various public and private sector clients across the UK to train new and existing staff through apprenticeships.

If you are hardworking and share our passion for offering apprenticeship opportunities to improve lives, we want to hear from you!

About us

Ginger Nut Training is an independent training provider of apprenticeships and trains people at businesses across the country.

As a training provider, we are also an employer, which makes us a bit different to your usual training provider. In the past few years, we have trained over 30 of our own staff using apprenticeships, some of whom have gone to senior roles within the company. We used this unique insight to launch Ginger Nut Training, where we work closely with clients to cater for the needs of apprentices and employers. GNT now trains apprentices at some of the largest businesses in the country.

We are recruiting a motivated and committed Business Facing Client Engagement Executive to support our clients throughout their apprenticeship journey and ensure they get the best support at all times.

As a key member of our team, you will be responsible for identifying and reaching out to prospective clients and ensuring that employers receive excellent service throughout their journey with us, from the initial contact to ongoing support and relationship building. You will coordinate across multiple teams to ensure that clients are receiving excellent service, support existing staff with upskilling, and identify and bring in new business.

Responsibilities.

  • Communicating with stakeholders at all levels, externally and internally – both in writing and verbally.
  • Sourcing and contacting new business opportunities
  • Cold and warm customer outreach
  • Internal and external communication (via meetings, phone and e-mail)
  • Ensuring that employers and our learners receive excellent service throughout their journey
  • Managing client accounts and maintaining a positive relationship with clients
  • Support Tutors, administrators, directors, and centre managers to identify, develop, and implement ideas to support our service to employers of Apprentices
  • Manage the smooth transition of employers onto Apprenticeship courses
  • Identifying and addressing client needs and concerns
  • Collaborating with internal teams to develop and implement strategies for improving client satisfaction
  • Providing regular updates to clients on their accounts and projects
  • Identifying and resolving issues by working with different teams (Tutors/Funding/Compliance/Finance/ Admin Team)
  • Supporting and delivering best practice within the client engagement team
  • Attending events to promote Ginger Nut Training and the wider apprenticeship system
  • Delivering webinars to prospective employers, line managers and learners to promote apprenticeships and Ginger Nut’s services
  • Ensuring that all customer data and internal systems are kept up to date

You are a confident communicator, passionate about building relationships and solving problems. You thrive in a fast-paced environment, are highly organised, and take pride in delivering exceptional service.

Essential skills/areas of experience:

  • Customer Service Excellence
  • Outstanding Communication and People Management Skills
  • Attention to detail
  • Willingness to learn
  • Experience with Microsoft Office systems
  • Knowledge of Safeguarding, Prevent, EDI (Equality, Diversity and Inclusion)
  • Equivalent of over two years’ experience in a Business Facing Account Management or customer service role, or equivalent of over two years administrative or similar experience working at an Apprenticeship Training Provider, looking to progress to a different role.

Desirable

  • Experience in the education or training sector
  • Familiarity with CRM systems (e.g. Monday.com, Salesforce)
  • Understanding of apprenticeship funding rules
  • OneFile e-portfolio experience preferred.

Become part of the Ginger Team!

  • Job Type: Permanent
  • Salary: Up to 26,000 per annum
  • Schedule: Monday to Friday, 09:00-17:00
  • Education: A-Levels or Equivalent
  • Experience: Equivalent of two years of experience within a sales, business development or educational setting

At Ginger Nut Training, we are committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all our employees to share this commitment. This post is subject to the satisfactory completion of a DBS check, the receipt of satisfactory references and any other statutory checks that are required for the post.

All shortlisted candidates will be expected to complete an English and Maths assessment

Company Benefits include:

  • Additional Day off for your Birthday
  • Paid Charity / Volunteer Days
  • Access to Wellbeing resources and counselling via our Employee Assistance Program (EAP) which offers free and confidential assessments, short-term counselling, referrals, and follow-up services to employees.
  • Mental Health – Free additional private counselling is available for up to £250 per year for all staff.
  • Charity Donation Match Programme
  • Allocated CPD action plan
  • Gym Membership scheme
  • Extra Holidays- Stay two years and get an additional 1-day annual leave per year up to 28 days of holiday plus bank holidays.
  • Company Life Insurance
  • Unlimited access to over 800,000 textbooks online

If you have not heard from a member of the team within 72 hours of your submission, please get in touch with the team on 0207 495 5110 to check that your application has been received.

Safer Recruitment

At Ginger Nut Training, we are committed to safer recruitment practices to ensure the safety and well-being of all our apprentices.

Our recruitment process includes:

  • Thorough Background Checks: We conduct comprehensive background checks on all potential employees to ensure they are suitable to work with apprentices.
  • Rigorous Interview Process: Our interview process is designed to assess the candidate’s qualifications, experience, and commitment to safeguarding.
  • Ongoing Training: All staff members receive regular training on safeguarding and child protection to stay updated on best practices.

By adhering to these practices, we create a safe and positive environment for everyone involved in our programmes.

As a Disability Confident Committed Employer we have committed to:

  • ensure our recruitment process is inclusive and accessible communicating and promoting vacancies
  • offering an interview to disabled people who meet the minimum criteria for the job

We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.

How to Request Reasonable Adjustments: If you require any reasonable adjustments for the interview process, please let us know. You can do this by:

  • Indicating your needs in your application email or form.
  • Contacting our recruitment team directly at 0207 495 5110 / info@gingernuttraining.co.uk

Providing details of the adjustments you require, such as accessible interview locations, additional time for assessments, or alternative formats for interview materials.

Ready to make a difference? Apply now and help us shape the future of apprenticeships.

Job Type: Full-time

Pay: Up to £26,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Gym membership
  • Health & wellbeing programme
  • Life insurance
  • Referral programme

Schedule:

  • Monday to Friday

Application question(s):

  • Do you have the equivalent of at least 2 years of experience in sales, business development, or working within an apprenticeship training provider or the wider further education sector?

Work Location: In person

Application deadline: 17/07/2025

 

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Become a Part of Ginger Nut Training

At Ginger Nut Training, we are always looking for passionate and dedicated individuals to join our team. Whether you are an experienced trainer, a skilled administrator, or a marketing expert, we offer a dynamic and supportive environment where you can grow and make a difference.
Why Work With Us?

Innovative Training Programmes: Be part of a team that delivers cutting-edge apprenticeship training programmes.

Professional Development: We provide opportunities for continuous learning and career advancement.

Collaborative Environment: Work in a supportive and collaborative setting with like-minded professionals.

Impactful Work: Make a real difference in the lives of apprentices and contribute to their success.

How to Apply

When we have opportunities available, they will be listed on Indeed and on this page. However, you can always email us your CV and a cover letter to delivery@gingernuttraining.co.uk. In your cover letter, please include:

  • The position you are interested in
  • Your relevant experience and qualifications
  • Why you want to join Ginger Nut Training

Learner Experiences with Our Team

I really enjoyed my Business Admin course, and had a great tutor – Hilary Mason – to help me through all of it. It was a bit tricky for me to balance my work and apprenticeship commitments, but Hilary was very understanding and supported me amazingly.

Sabti Bawa
Business Admin Apprentice

I completed a Level 3 ICT Apprenticeship between September 2023 and February 2025. By and large, it was a pleasure to work with Ginger Nut Training. My tutor (Steve) was always available, helpful, and friendly, offering frequent and constructive support on tasks.

Harry
ICT Apprentice

My experience with Ginger Nut Training has been incredible from start to finish. Trainer Ben always ensured a personalised teaching style for me, keeping me engaged and challenged, even in group sessions. Ben truly is an asset to the company.

Michael Oxby
Apprentice

I am currently doing an apprenticeship with Ginger Nut Training and find them to be extremely helpful and responsive. The content is easy to access and they use lots of different formats to keep it interesting. Being able to do this at a time that suits me from home is brilliant.

Laura Adams
Current apprentice

Employee Testimonials
It’s refreshing to work at Ginger Nut because creating opportunities and improving lives is at the heart of what we do. This ethos applies not just to the apprentices we train but also to the staff. Continuous Professional Development is an expectation, and GNT is very supportive in enabling me to certify my skills. My team is very collaborative and open to new ideas and feedback on existing processes. The company recognizes that wellbeing is key, and during winter, I enjoy taking Ginger Daylight Saving Time: a longer midday break to go out and take time away from the screen, which is so beneficial for home-based workers like me.

Apprenticeship Tutor

I have worked at GNT now for just over 10 months, and it is the best opportunity anybody has given me. The company as a whole is very welcoming and supportive. I work with a caseload of apprentices, and my workload is monitored by management to ensure that I do not go over capacity and become overwhelmed. We have great team and workplace dynamics, and there is nobody you cannot approach if you need help or just want a catch-up. Work-life balance exceeds my expectations, and we are encouraged to take time to focus on our wellbeing and mental health.

Apprenticeship Tutor

Working at Ginger Nut Training has been a fantastic experience. The administrative team is incredibly supportive, and there is a strong sense of camaraderie. The company values work-life balance and provides ample opportunities for professional growth. I feel appreciated and motivated to contribute to the success of our apprentices and the organization as a whole.

Administrator

I have worked for GNT for a few years now, and I can genuinely say that they are the best training provider and employer I have ever worked for. The support from management and the collaborative environment make it a great place to work. The focus on professional development and wellbeing is exceptional, and I feel valued and appreciated every day.

Apprenticeship Tutor

Join Our Community

Stay connected with us on LinkedIN for updates on job openings, company news, and more:

LinkedIn: Ginger Nut Training: Overview | LinkedIn

Safer Recruitment

At Ginger Nut Training, we are committed to safer recruitment practices to ensure the safety and well-being of all our apprentices. Our recruitment process includes:

Thorough Background Checks: We conduct comprehensive background checks on all potential employees to ensure they are suitable to work with apprentices.

Rigorous Interview Process: Our interview process is designed to assess the candidate’s qualifications, experience, and commitment to safeguarding.

Ongoing Training: All staff members receive regular training on safeguarding and child protection to stay updated on best practices.

By adhering to these practices, we create a safe and positive environment for everyone involved in our programmes.

Disability confident committed

As a Disability Confident Committed Employer we have committed to:

  • ensure our recruitment process is inclusive and accessible
    communicating and promoting vacancies
  • offering an interview to disabled people who meet the minimum criteria for the job
  • anticipating and providing reasonable adjustments as required
  • supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
  • at least one activity that will make a difference for disabled people

How to Request Reasonable Adjustments: If you require any reasonable adjustments for the interview process, please let us know. You can do this by:

Indicating your needs in your application email or form.
Contacting our recruitment team directly at 0207 495 5110 / info@gingernuttraining.co.uk

Providing details of the adjustments you require, such as accessible interview locations, additional time for assessments, or alternative formats for interview materials.

Benefits & Culture

At Ginger Nut Training, we believe that a thriving team is the foundation of exceptional education. Whether you’re based at our Colchester office or working remotely across England, we’re committed to supporting your personal and professional growth. Here’s what makes our culture stand out:

Work-Life Balance & Wellbeing

  • Extra Day Off for Your Birthday – Celebrate your special day, on us.
  • Paid Charity & Volunteer Days – Give back to causes you care about.
  • Employee Assistance Programme (EAP) – Access 24/7 confidential support through Wisdom – Health Assured, including counselling, legal advice, and wellbeing resources.
  • Private Mental Health Support – Claim up to £250 per year for additional counselling services.
  • Aviva Smart Health – Round-the-clock GP access for you and your family, plus nutrition, fitness, and mental health support.

Professional Development

  • Allocated CPD Action Plan – Tailored learning paths to help you grow in your role.
  • Unlimited Access to 800,000+ Online Textbooks – Stay ahead with the latest knowledge and resources.
  • Charity Donation Match Programme – We match your charitable contributions to double your impact.

Career Longevity & Perks

  • Extra Holidays – Earn an additional day of annual leave for every two years of service, up to 28 days plus bank holidays.
  • Gym Membership Scheme – Stay active with subsidised fitness options.
  • Company Life Insurance – Peace of mind for you and your loved ones.

Whether you’re exploring apprenticeship careers, seeking education jobs in the UK, or looking for remote education jobs with a national training provider, Ginger Nut Training offers a supportive, inclusive, and forward-thinking environment to thrive in.

Contact Ginger Nut for the latest information