Do you need urgent help? Always call 999 or go straight to A&E if someone is seriously ill or injured, and their life is at risk.
Safeguarding for all. Offering support throughout your apprenticeship.
Do you need urgent help? Always call 999 or go straight to A&E if someone is seriously ill or injured, and their life is at risk.
We are committed to your safety.
Ginger Nut Safeguarding Team
designated safeguarding lead
Susan Pope – Centre Quality Assurer
- 07999 725 530
- susan.pope@gingernuttraining.co.uk
internal safeguarding
Tanya Murphy – Training Centre Manager
- 07921 814 310
- tanya.murphy@gingernuttraining.co.uk
deputy designated safeguarding lead
Lisa Leigh – Internal Quality Assurer
- 07511 177 435
- lisa.leigh@gingernuttraining.co.uk
safeguarding administrator
Christine Mixter – Senior Administrator
- 07921 814 310
- christine.mixter@gingernut.co.uk
Safeguarding Policies & Procedures
Safeguarding at Ginger Nut Training is how we help everyone to feel and be physically and emotionally safe. It’s also about how we respond to any incidents of bullying, harm or abuse.
Ginger Nut Training is committed to promoting and ensuring the safeguarding of all children, young people and vulnerable adults from harm; whatever their age, gender, race, disability, language, religion, belief and/or sexual orientation.
You can see and read all of our policies here.
Learner safety is of the utmost importance to Ginger Nut.
During your time with us, we will consistently develop your awareness and understanding of:
- Health and Safety
- Mental Health Awareness
- Prevent
- Safeguarding
- Online Safety
- British Values
- Disability Awareness
- Diversity
- Cultural Awareness
- Equality and Human Rights
- Cancer Awareness
- Drug and Alcohol Awareness
Non Life-Threatening Emergency Contacts
101 Police Line
Call 101 to contact the police when it’s not an emergency. It is available 24 hours a day, 7 days a week.
You should call 101 if you want to talk to your local police officer, get crime prevention advice, or report a crime that does not need an emergency response. For example: If your car has been stolen.
NHS 111
NHS 111 is a free-to-call single non-emergency number medical helpline that helps people get the right advice and treatment when they urgently need it. You can also get help online using NHS 111 online. Both services are available 24 hours a day, 7 days a week.
The service provides urgent care triage if you think you need A&E but it’s not life-threatening, and advice when your GP, pharmacy or dental practice is closed.
All Ginger Nut Apprentices are provided access to Health Assured, the award-winning health and well being platform, from day one of their apprenticeship.
The new and improved Wisdom App took was unveiled in early 2024, and can be downloaded for free from the app store straight to your smartphone.
It’s packed with loads of new features, read more about them here.
Support Directory
Mental Health
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Mind
Call 0300 123 3393
Mind offers information and advice to people with mental health problems and lobbies government and local authorities on their behalf.
Their info line provides an information and signposting service. Open 10am to 6pm. Monday to Friday (except for bank holidays).
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PAPYRUS
Call 0800 068 4141
PAPYRUS Prevention of Young Suicide is the UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional well being in young people.
Their suicide prevention helpline is open 9am – midnight every day of the year.
Call 116 123
Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope or at risk of suicide throughout the United Kingdom and the Republic of Ireland
Whatever you're going through, a Samaritan will face it with you. 24 hours a day, 365 days a year.
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CALM
Call 0800 58 58 58
The Campaign Against Living Miserably (CALM) is taking a stand against suicide. That means standing against feeling shit, standing up to stereotypes and standing together to show life is always worth living.
CALM’s helpline and livechat are open from 5pm to midnight everyday. 365 days a year.
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Shout 85258
Text SHOUT to 85258
Shout 85258 is the UK's first free, confidential, 24/7 text support service. It's a place to go if you're struggling to cope and need mental health support.
To start a conversation, text the word 'SHOUT' to 85258 and a trained volunteer will be there to listen at any time of day or night. Messages also wont appear on your phone bill.
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No Panic
Call 0300 772 9844
No Panic is a charity helping and supporting people who live with panic attacks, phobia's, OCD, and any other anxiety-related disorders.
Their helpline is available every day 10am-10pm
If you are having a panic attack right now, they have a crisis message recording that you can listen to at any time over the phone by calling 01952 680835.
Support for Young People
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ChildLine
Call 0800 11 11
Childline is a free, confidential counselling service for all children and young people up to their 19th birthday.
You can talk about anything. Whether it’s something big or small, trained counsellors are there to support you. Any time, day or night. You can also chat with a counsellor online about whatever's worrying you using the 1-2-1 Counsellor Live Chat.
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NSPCC
Email help@nspcc.org.uk
If you have any concerns at all about a child’s safety or wellbeing, contact the NSPCC.
It doesn't have to be an emergency — or even a report about child abuse — you might be looking for guidance and support on issues affecting children.
Visit themix.org.uk
The Mix is the UK’s leading support service for young people. They can help with anything from mental health to money, from homelessness to finding a job, from break-ups to drugs.
Talk to them via their online community, on social media, through their free, confidential helpline or their counselling service.
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Youth Access
Visit youthaccess.org.uk
Youth Access is the advice and counselling network. Their mission is to ensure all young people can access free support on their journey into adulthood.
You can visit their website to find free and confidential counselling, advice or information services near you.
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UK Safer Internet Centre
Visit saferinternet.org.uk
The UK Safer Internet Centre (UKSIC) works to identify threats and harms online and then creates and delivers critical advice, resources, education and interventions that help keep children, and young people, and adults, safe online.
Money Worries
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Step Change
Call 0800 138 1111
StepChange provides free debt advice, to help you deal with your debt and work with you to set up a solution. If you are struggling with debt, you're not on your own. Help is always at hand at StepChange, and they have many experienced debt advisors who can help.
Their online debt advice service is available 24/7, or you can call their debt advice helpline on Monday-Fridays from 8am-8pm and on Saturdays from 9am-2pm.
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Turn 2 Us
Call 0808 802 2000
Turn2us is a charity that helps those that are living in poverty in the UK. They want everyone to have financial security. On their website, you can find lots of information and support about welfare benefits and charitable grants that you may be entitled to.
Their helpline is free, confidential and independent. It is available Monday-Fridays from 9am-5pm.
Call 0808 808 4000
National Debtline is a service that can give you free and confidential debt advice. Their team of expert debt advisers care about improving your situation and will help you to take control of your debts. You can call, webchat or use their Digital Advice Tool to get free advice.
Helpline and Webchat services are both available Monday-Friday from 9am-8pm.
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Mental Health & Money Advice
Visit mentalhealthandmoneyadvice.org
Mental Health & Money Advice provides clear, practical advice and support for people experiencing issues with mental health and money.
There is a government-backed scheme called "Breathing Space", where you can get a period of respite from your debts. This means that creditors cannot contact you in that time or take action against you to recover their debt. Find out more about mental health breathing space here.
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Financial Support Line
Call 0808 196 8845
The Financial Support Line offers specialist advice to anyone experiencing domestic abuse who is in financial difficulty. It is run by Money Advice Plus in partnership with Surviving Economic Abuse (SEA).
Their helpline is available Monday-Friday from 9am-1pm and 2pm-5pm. Calls are free of charge. For callers whose first language is not English, an interpretation service is also available upon request.
LGBTQIA+
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LGBT Foundation
Call 03453 30 30 30
LGBT Foundation are fighting for a fair and equal society where all lesbian, gay, bisexual and trans people can achieve their full potential. They provide a wide range of services, including a helpline that gives out advice, support and information.
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Galop LGBT+
Call 0800 999 5428
Galop is for LGBT+ people experiencing abuse or violence, such as hate crime, domestic abuse, sexual violence, so called "conversion therapy" or any other kind of abuse.
Opening hours are Monday - Thursday 10am-8:30pm and Friday 10am-4:30pm. They are closed on bank holidays.
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Allsorts Youth Project
Visit allsortsyouth.org.uk
Allsorts Youth Project listens to, connects & supports children & young people under 26 who are lesbian, gay, bisexual, trans or exploring their sexual orientation and/or gender identity (LGBT+) and their families.
Bereavement
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Cruse
Call 0808 808 1677
Cruse help people through one of the most painful times in life – with bereavement support, information and campaigning. Their trained volunteers are ready to help, no matter how long you've been grieving. You are not alone.
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Marie Curie
Call 0800 090 2390
Marie Curie Bereavement Support Service is available if you need somebody to talk following a bereavement. Whether it was expected, happened recently or was some time ago, they can help.
With their ongoing support service, you can access up to 6 telephone sessions of 45 minutes.
Families & Relationships
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Family Lives
Call 0808 800 2222
Family Lives provides targeted early intervention and crisis support to families who are struggling. The issues they support families with include family breakdown, challenging relationships and behaviour, debt, and emotional and mental wellbeing.
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Gingerbread
Call 0808 802 0925
Gingerbread is the national charity for single parents. They provide expert advice, practical support and campaign for single mums and dads.
The Gingerbread Single Parent Helpline provides support and expert advice on anything from dealing with a break-up or bereavement to going back to work or sorting out child maintenance, benefit or tax credit issues.
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Carers UK
Call 0808 808 7777
Carers UK is a charity on a mission is to make life better for carers. A carer is someone who provides support to family or friends who could not manage without this help.
Their helpline is available Monday-Friday 9am-6pm If you have a question about caring, or just need to talk to someone.
Bullying & Abuse
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Kidscape
Call 07496 682785
Kidscape offer friendly, impartial, non-judgemental information, advice and support to parents, carers, family members or professionals who are concerned about a child - either because they are being bullied, or because they may be involved in bullying others.
Available Mondays and Tuesdays between 9:30am and 2:30pm.
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Stop Hate UK
Call 0800 138 1625
Stop Hate UK is dedicated to raising awareness and understanding of discrimination and hate crime, encouraging its reporting, and supporting the individuals and communities it affects.
Their helplines and reporting apps enable people to access independent support and information, 24 hours a day, 365 days a year.
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Rape Crisis
Call 0808 500 2222
Rape Crisis England & Wales is the charity working to end sexual violence and abuse. They provide specialist information and support to all those affected by rape, sexual assault, sexual harassment and all other forms of sexual violence and abuse in England and Wales.
Their 24/7 Rape and Sexual Abuse Support Line is open 24 hours a day, every day of the year. You can also start a free online chat on their website.
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Suzy Lamplugh Trust
Call 0808 802 0300
Suzy Lamplugh Trust is the UK's leading personal safety charity. They run the the National Stalking Helpline which has been supporting and advising victims of stalking since 2010. If you are being stalked, you can contact them for help and advice.
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Refuge
Call 0808 2000 247
Refuge is a UK charity providing specialist support for women and children experiencing domestic violence.
Their helpline is open 24 hours, 7 days a week. An expert advisor will be there to listen to whatever you want to tell her. She’ll offer confidential and non-judgemental information, and if you’d like, help you make a plan.
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ManKind Initiative
Call 01823 334 244
ManKind Initiative provides information, support and signposting to men suffering from domestic abuse.
Their confidential helpline is available for male victims of domestic abuse and domestic violence across the UK as well as their friends, family, neighbours, work colleagues and employers. Available weekdays 10am-4pm.
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Karma Nirvana
Call 0800 5999 247
Karma Nirvana is the UK's leading charity fighting against Honour Based Abuse. Honour Based Abuse is a form of domestic abuse. It can come in many forms, and although it is a problem in certain communities, cultural traditions do not make it OK. Abuse is abuse. No one – not even your family – has the right to control you or to harm you emotionally or physically.
Help is available. Safe, confidential, free services exist for you. You can call the Honour Based Abuse Helpline from Monday-Friday between 9am-5pm.
Families & Relationships
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Family Lives
Call 0808 800 2222
Family Lives provides targeted early intervention and crisis support to families who are struggling. The issues they support families with include family breakdown, challenging relationships and behaviour, debt, and emotional and mental wellbeing.
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Gingerbread
Call 0808 802 0925
Gingerbread is the national charity for single parents. They provide expert advice, practical support and campaign for single mums and dads.
The Gingerbread Single Parent Helpline provides support and expert advice on anything from dealing with a break-up or bereavement to going back to work or sorting out child maintenance, benefit or tax credit issues.
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Carers UK
Call 0808 808 7777
Carers UK is a charity on a mission is to make life better for carers. A carer is someone who provides support to family or friends who could not manage without this help.
Their helpline is available Monday-Friday 9am-6pm If you have a question about caring, or just need to talk to someone.
Housing & Homelessness
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Shelter
Call 0808 800 4444
Shelter exists to defend the right that everyone has to a safe and secure home. You can ring their emergency helpline if you are homeless, have no where to stay tonight, are worried about losing your home, or if you are at risk of harm or abuse in your home.
Opening times: Monday to Friday, 8am - 8pm | Weekends and bank holidays, 9am - 5pm.
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St Mungo's
Visit mungos.org
St Mungo's focuses on the different stages of a person's journey of homelessness. Before, during and after. They work to prevent people becoming homeless, support people who are living on the streets into secure accommodation and provide them with the services they need to rebuild their lives once they are there.
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Street Link
Visit streetlink.org
Street Link is a national referral service where members of the public can alert local authorities and homelessness organisations to people sleeping rough in their area, helping them to get the support that they need.
If you are concerned about someone over the age of 18 that you have seen sleeping rough in England or Wales, you can use this website to send an alert to StreetLink. The details you provide are sent to the local authority or outreach service for the area in which you have seen the person, to help them find the individual and connect them to support.
Want to find out more, drop us an email…