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IT Solutions Technician – Level 3

Want to know more about our IT Solutions Technician – Level 3 Apprenticeship Course?

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This apprenticeship can often be used to upskill existing employees as well as support new recruits.

How Ginger Nut Deliver  

Our training delivery is based on a remote, blended model of one-to-one sessions, at least every 4 weeks, group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course.

Learners will be assigned a named tutor for the apprenticeship course. The tutor will tailor the training based on the individual and will use additional tools such as Cognassist and BKSB assessments to determine how to set the training so that it aligns with the individual. Furthermore, the aim is to make the training as relevant to your workplace context as possible thus it is important that the Learner, Line Manager and Tutor are aligned around the learner study and support.

To support learning, all learners are given access to LinkedIn Learning, with bespoke channels designed to support their apprenticeship.

Training Modules 

The standard is based around developing the learners knowledge, skills and behaviours so the can carry out core duties, which are as follows:

  • Works within a defined role within a solutions development lifecycle.
  • Apply prioritisation methodologies to manage workload and tasks in order to support timely completion of projects and solutions whilst working within a defined and structured approach.
  • Apply technical IT knowledge and skills across solution architecture.
  • Investigate existing systems and apply technical research to support the design of new solutions in order to meet project and business requirements.
  • Identify a variety of potential solutions to meet requirements, considering economic impacts.
  • Demonstrate technical contribution to a chosen solution.
  • Safely implement tested solutions whilst considering sustainability factors.
  • Communicate with stakeholders throughout the solution process, managing expectations whilst providing an excellent and inclusive service.
  • Test and manage issues that arise across any stages of the Solutions Life Cycle.
  • Create, and or maintain, professional documentation to ensure a clear audit trail and progression of issues.
  • Create test plans and apply a range of testing tools that allow a solution to be thoroughly tested to ensure it is working as expected.
  • Apply security measures and securely manage data throughout the solution lifecycle, in line with legislation and the organisation’s policies and requirements.
  • Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development.

 

Project Activity and Portfolio Building

As part of their apprenticeship the learner will collect evidence of the work that they have done. This will be collected into a portfolio which will be submitted to the Assessment Organisation at gateway.

The apprentice will also have to complete a project report about a project that they have worked on, either alone or as part of a team. It must be a real world business project and cover the lifecycle of a solution delivery.

Gateway and Assessment

On completion of on-programme learning Ginger Nut rigorously assess whether apprentices are ready to pass through the ‘Gateway’, to their end-point assessment. To do this we complete a Gateway Eligibility meeting. The purpose of this meeting is to confirm that all parties agree that the apprentice has met the requirements of the apprenticeship standard and is ready for end-point assessment. At this meeting the portfolio of evidence is reviewed along with functional skills completions/exemptions. During the meeting we will discuss the different aspects of the apprenticeship standard and confirm that the apprentice has met the full criteria.

Apprenticeship Assessment methods  

The assessment will be in two parts, Project with presentation and questioning, and Profession discussion underpinned by portfolio.

Project with presentation and questioning

After gateway has been completed, the apprentice must write and submit a 2,000 word report about a project that they worked to deliver. They must submit this, along with a presentation within 4 weeks of gateway.

They will then need to deliver the presentation, taking 20 minutes, with 40 minutes of follow up questioning on the content of the report.

Apprenticeship Standard

IT Solutions Technician – Level 3 Standard

Assessment Plan

IT Solutions Technician – Level 3 Assessment Plan

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Level

Level 3

Duration

Total Length of Apprenticeship (see below for breakdown) – 21 months

Practical Period

18 Months

Gateway & EPA Duration

3 Months

Required OTJ Hours

531 Hours

Funding and employer contributions vary depending on apprentice age, employer circumstances, eligibility and Government funding rules. Many employers can now access significantly increased funding support, including fully funded training for eligible younger apprentices. Please contact Ginger Nut Training for the latest funding guidance

Appropriate Learner Roles/Activities

An IT Solutions Technician works with different stakeholders in the organisation, to develop, implement, and maintain IT solutions. The tasks performed vary in nature, these can be technical, analytical, business or user focused.

As part of their role, they must be able to:

  • Work with a range of users and stakeholders
  • Investigate user problems, gather requirements and find a solution
  • Apply their skills in implementing and testing the solution
  • Contribute to change management process of an organisation
  • Carry out maintenance tasks on IT infrastructure   

During the apprenticeship learning will cover a variety of areas including:

  • IT solutions lifecycle
  • Development, implementation and maintenance tasks
  • IT infrastructure and the impact of solutions
  • Software and hardware solutions
  • Business needs and value added by IT solutions
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Taaseen Rahman profile picture
Taaseen Rahman
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Ginger Nut are an amazing training provider. I learnt so much during the last year and half with the Business admin course. The content and tools provided was very insightful and helpful. My tutor, Zoe, supported me through the entire course, gave me feedback on multiple different areas and she was always available to help with anything I was unsure of. Overall, it was a fantastic experience and I would highly recommend Ginger Nut training to anyone looking to start an apprenticeship
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Ania Bagot profile picture
Ania Bagot
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Great apprenticeship provider! Very supportive staff and tutors, would highly recommend!
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Elise Steer profile picture
Elise Steer
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I have just received the results of my Level 4 Associate Project Management apprenticeship and I’m proud to say that I achieved the highest possible grade of Distinction! Working towards this qualification, whilst doing the day job has been no easy feat but has been incredibly rewarding. Not only have I closed this chapter as a newly qualified Project Manager, but I've also gained a newfound confidence that I will carry with me wherever my future leads me! I have never really conformed to the traditional academic style of learning and had always been put off pursuing any further education beyond what I absolutely had to do. However, having a great teacher who genuinely cared about the subject and the success of their students truly made the whole experience a breeze. A huge thank you to Jag at Ginger Nut Training ❤️
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Stuart Dobbs profile picture
Stuart Dobbs
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The business administrator course has been very helpful. It has allowed me to learn new skills which have helped strengthen my CV. My tutor Nick was very approachable and friendly and always responded quickly to any issues or concerns that I had. I would highly recommend applying for any apprenticeships which are partnered with Ginger Nut Training.

Owner's reply
Thanks so much for your feedback Stuart. If there is anything we can do to help in the future please do not hesitate to reach out
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Ezra Croucher profile picture
Ezra Croucher
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Ginger Nut Training are an amazing company. Since day one, I have been supported fully from the onboarding process to my day to day duties. My tutor is Anna, and I have to say having someone as thoughtful and genuinely interested in my progression as she is really boosts your motivation to do well and push yourself to achieve the best you can at everything. The webinars run by other tutors are also fantastic, thought-provoking and make a great way to keep up with recent happenings across several industries. Keep up the brilliant work, everyone!

Owner's reply
What a kind review thanks ! We have amazing learners and believe in their potential so much. We have some amazing progression opportunities within apprenticeships and outside. Please do stay in touch. Keep believing in your talent
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Mr Smith profile picture
Mr Smith
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I am currently completing my Level 4 Cyber Security apprenticeship with Ginger Nut Training, and it has been an outstanding experience. The depth of knowledge and practical experience I’ve gained so far is invaluable. What really sets them apart is their tailored learning approach; they ensure the curriculum aligns perfectly with my professional goals and my employer’s specific needs. It’s been a very enjoyable journey, and I would highly recommend Ginger Nut to anyone looking to kickstart or level up their career.

Owner's reply
Thanks so much for your kind words. Don't forget if you hit a rocky patch we will be there for you through that too. Do not hesitate to reach out. We are here. Thanks for believing in us. We believe in you.
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Robin Simpson profile picture
Robin Simpson
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I have completed a level 3 Cyber Security apprenticeship, and am now in the process of completing my level 4 apprenticeship. My tutor Ben and GingerNut on the whole have been excellent. They have been welcoming, informative and considerate. I would recommend them to anyone.

Owner's reply
Thanks so much for your kind words. So pleased you are sticking with us onto your level 4. If you need anything at all just reach out
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Nellie Castara profile picture
Nellie Castara
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I've really enjoyed my Level 3 Events apprenticeship with Ginger Nut Training. The content covered is really interesting and I like how much I'm encouraged to link back to the work I do in my day to day role. My tutor, Peter, is also excellent and I always feel I can go to him with an issues I may have, or just to have a chat about anything I'm unsure of. The feedback provided is also very useful and I really feel that he's routing for me to do well! I'd definitely recommend Ginger Nut to anyone looking to start an apprenticeship.

Owner's reply
Thanks so much for your kind words. If there is anything we can do to help in the future please do let us know. There are level 4 marketing apprenticeships and all sorts of progression opportunities. Stay awesome
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Ryan Sheldon profile picture
Ryan Sheldon
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Communication is key and Ginger Nut are very good at it! Plenty of help is on offer and although the emails and information can feel a little overwhelming at first, you soon get into the hang of dealing with it. The only barrier is your own motivation, but that's part of distance learning; as long as your employer gives you the time to learn and a place where you won't be disturbed, then it shouldn't be a problem.

Owner's reply
Thanks so much for your kind words Ryan. If we can do anything to help please do reach out in the future.
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