Full-Time Service Delivery Administrator

We have an exciting opportunity for an outstanding full-time Administrator for Apprenticeships to join the Ginger Nut Training team.

As demand for our services grows, this is your chance to join an award-winning company passionate about developing people.

We work with a range of public and private sector clients across the UK to train new and existing staff through apprenticeships.

If you are hardworking and share our passion for offering apprenticeship opportunities to improve lives, we want to hear from you!

About us

Ginger Nut Training is an independent training provider of apprenticeships and train people at businesses nationwide.

As a training provider, we are also an employer, which makes us a bit different to your usual training provider. In the past few years, we have trained over 30 of our own staff using apprenticeships, some of whom have gone to senior roles within the company. We used this unique insight to launch Ginger Nut Training, where we work closely with clients to cater for the needs of apprentices and employers. GNT now trains apprentices at some of the largest businesses in the country.

We are recruiting a motivated and committed delivery administrator to support our team. The role is to support our apprentices, tutors and internal teams to ensure that our office and training delivery run smoothly.

Responsibilities:

• As a key member of our team, you will be responsible for ensuring that employers, and our learners receive excellent service throughout their journey with us, from the initial engagement through to graduation.
• Using and updating internal and external systems to ensure compliance with funding regulations
• Responding to incoming enquiries and supporting requests from learners, employers, tutors, senior management and directors.
• Back-office coordination, including but not limited to, admin audits, learner co-ordination, exam invigilation, management of systems, pipeline checks, arranging webinars, and facilitating Webinars.
• Communicating via video conference, telephone and email, and leading internal/external meetings using Microsoft Teams/alternatives
• Internal communication with a variety of departments/teams (tutors/funding/compliance/finance)
• Creating various reports, using Excel, related to learners, employers and staff

Essential skills / areas of experience:

• Achieved Apprenticeship Lv2+ or A-Level qualifications
• Over two years of Office-based working experience
• Customer Service Excellence
• Outstanding Communication and People Management Skills
• Attention to detail
• Willingness to learn
• Adaptable
• Team player
• Ability to prioritise, and effectively manage several projects at the same time
• Experience with Microsoft Office systems
• Experience hosting meetings via webinar

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Become part of the Ginger Family!

Job Type: Permanent

Salary: Up to £23,000 per year

Schedule: Monday to Friday, 09:00-17:00

Location: 37 Queen St, Colchester CO1 2PQ

Education: A-Levels or Equivalent

Experience: Over 2 years Office-based working

At Ginger Nut Training, we are committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all our employees to share this commitment. This post is subject to the satisfactory completion of a DBS check, the receipt of satisfactory references and any other statutory checks that are required for the post.

All shortlisted candidates will be expected to complete and English and Maths assessment.

Company Benefits include:

• Additional Day off for your Birthday
• Paid Charity / Volunteer Days
• Additional Wellbeing Day
• Access to Wellbeing resources and counselling via our Employee Assistance Program (EAP) which offers free and confidential assessments, short-term counselling, referrals, and follow-up services to employees.
• Mental Health – Free additional private counselling is available for up to £250 per year for all staff.
• Charity Donation Match Programme
• Allocated CPD action plan
• Gym Membership scheme
• Extra Holidays- Stay two years and get an additional 1-day annual leave per year up to 28 days of holiday plus bank holidays.
• Company Life Insurance
• Unlimited access to over 800,000 textbooks online

If you have not heard from a member of the team within 72 hours of your submission, please get in touch with the team on 0207 495 5110 to check that your application has been received.