Build strong administrative foundations with a nationally recognised Level 2 apprenticeship designed for early‑career professionals. Age < 25 only and starts from August 2026 onwards
Key Highlights
- Level: 2
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Typical duration: 12 months + 3‑month EPA period
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Delivery: Remote-first with 1–1 tutor support
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Funding: Government‑funded (max £4,000)
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Start dates: Age < 25 only and starts from August 2026 onwards. Roll-on, roll-off
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Overview
This apprenticeship equips learners under the age of 25, with the fundamental knowledge, skills and behaviours needed to perform routine administrative duties confidently and professionally. It is ideal for individuals starting their career journey, returning to work, or seeking an accessible entry point into business administration roles.
Assistant Administrators play an essential role in supporting efficient organisational operations across all sectors, following set procedures and working under supervision.
Who Is This Apprenticeship For?
Suited for:
- School leavers beginning their first full‑time role
- Adults re‑entering the workforce
- New recruits in office‑based environments
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Existing staff needing structured development in administrative skills
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Age < 25 only and starts from August 2026 onwards
Roles may include:
- Admin Assistant
- Clerical Assistant
- Office Assistant
- Receptionist
- Data / Records Clerk
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Business Support Administrator
What You Will Learn (Knowledge, Skills & Behaviours)
Knowledge
Learners will understand:
- Organisational procedures and basic business operations
- How to handle and store information securely
- Communication methods and workplace etiquette
- Health and safety considerations at a workstation
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The wider sector and organisational landscape
Skills
Learners will develop the ability to:
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Communicate professionally across email, phone, digital chat and in‑person settings
- Support meetings and events following organisational procedures
- Access, store and retrieve information using digital and physical systems
- Use software packages to input, process and extract data
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Format and check documents, escalating errors when needed
Behaviours
Learners will demonstrate:
- Professionalism and reliability
- Commitment to continuous development
- Attention to detail
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Respect for confidentiality and organisational policies
Typical Duties
- Communicating with stakeholders using appropriate channels
- Supporting internal/external meetings or events
- Maintaining secure filing systems
- Updating records, databases, CRM entries or routine reports
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Organising basic office tasks and providing team support
Assessment & End‑Point Assessment
EPA occurs after the 12‑month on‑programme period and includes:
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Portfolio‑based Interview
- Apprentice presents a portfolio containing 16–18 pieces of evidence
- IEPA questions assess competence across CPD, policy understanding, operational activity and organisational context
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Interview lasts a minimum of 60 minutes
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Presentation & Q&A
- Apprentice presents on workstation review, communication examples, use of software/cloud platforms, and scheduling systems
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Followed by structured Q&A
Delivery Model
- Monthly 1–1 sessions
- Online workshops & webinars (live and pre‑recorded)
- Dedicated expert tutor
- OneFile portfolio and progress tracking
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Flexible scheduling to meet OTJ requirements
Progression Opportunities
After completing the Level 2 Administration Assistant apprenticeship, learners can progress into:
- Level 3 Business Administrator
- Multi‑Channel Marketer (L3)
- Event Assistant (L3)
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Data Technician (L3)
Employer Benefits
- A structured development route for junior staff
- Improved accuracy, communication and organisational efficiency
- Strengthened compliance with secure information handling
- Increased confidence and independence in routine office tasks
Entry Requirements
Suggested (aligning with GN style):
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Aged 16+
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Age < 25 only and starts from August 2026 onwards
- Employed ≥ 30 hours per week
- No formal qualifications required
- Commitment to completing off‑the‑job training hours
Funding & Costs
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Maximum government funding band: £4,000
- 95% government‑funded for non‑levy employers
- Levy-paying employers use existing levy pot
- Co‑investment available for SMEs