Digital Support Technician Level 3: AI Elements
This can support learners/employers with such roles as organisational AI transformation, AI in Technical Support, Applied AI for Support Roles etc
- Apprentices learn how to make use AI tools within service desk platforms (chatbots, ticket triage, auto-responses)
- How to support users who are using AI and AI tools within their roles (Co-pilot, Google workspace etc.)
- Security, legality and ethics – Understanding the risks, biases, securing prompts, understanding AI hallucinations
- How to use AI responsibly in the workplace to assist diagnostics and documentation
- How to use AI as a tool rather than a replacement
- Developing a responsible and productive mindset in regard to AI
Digital Support Technician Level 3: Apprenticeship Overview
- This apprenticeship suits roles where apprentices are helping to integrate new technology into a business and support end users
- This apprenticeship suits roles in which apprentices give digital support to particular departments within an organisation. For example, apprentices could be supporting an accounting, sales, or marketing department.
- Apprentices learn how to diagnose and resolve technical issues and support users with digital tools (email, cloud, office software etc.)
- There are two routes available for this apprenticeship: Applications Route, which focuses on giving support for company-specific software; and Service Technician, which focuses on giving support to external end users on a range of digital issues.
Topics Covered:
- Providing Technical Support
- Managing Digital Support Workflow
- Applying Relevant Policies and Procedures
- Data Analysis
- Maintaining Data Security
- Support improvement within the organisation
- Resolve Digital Issues
- Collaborating with Stakeholders
- Keeping up to date with Technological Developments
- Documenting Actions
Practical period: 14 Months
Total Apprenticeship length
(including EPA and Gateway): 16 Months
Maximum cost: £13000