Digital Support Technician (Level 3) – AI-Enhanced Pathway

Want to know more about our Digital Support Technician (Level 3) – AI-Enhanced Pathway Apprenticeship Course?

Contact Ginger Nut for the latest information

This apprenticeship can often be used to upskill existing employees as well as support new recruits.

Digital Support Technician Level 3: AI Elements

This can support learners/employers with such roles as organisational AI transformation, AI in Technical Support, Applied AI for Support Roles etc

Apprentices learn how to make use AI tools within service desk platforms (chatbots, ticket triage, auto-responses)
How to support users who are using AI and AI tools within their roles (Co-pilot, Google workspace etc.)
Security, legality and ethics – Understanding the risks, biases, securing prompts, understanding AI hallucinations
How to use AI responsibly in the workplace to assist diagnostics and documentation
How to use AI as a tool rather than a replacement
Developing a responsible and productive mindset in regard to AI

Digital Support Technician Level 3: Apprenticeship Overview

This apprenticeship suits roles where apprentices are helping to integrate new technology into a business and support end users
This apprenticeship suits roles in which apprentices give digital support to particular departments within an organisation. For example, apprentices could be supporting an accounting, sales, or marketing department.
Apprentices learn how to diagnose and resolve technical issues and support users with digital tools (email, cloud, office software etc.)
There are two routes available for this apprenticeship: Applications Route, which focuses on giving support for company-specific software; and Service Technician, which focuses on giving support to external end users on a range of digital issues.

Topics Covered:

Providing Technical Support
Managing Digital Support Workflow
Applying Relevant Policies and Procedures
Data Analysis
Maintaining Data Security
Support improvement within the organisation
Resolve Digital Issues
Collaborating with Stakeholders
Keeping up to date with Technological Developments
Documenting Actions

Practical period: 14 Months
Total Apprenticeship length
(including EPA and Gateway): 16 Months
Maximum cost: £13000

Apprenticeship Standard

Digital Support Technician (Level 3) – AI-Enhanced Pathway Standard

Assessment Plan

Digital Support Technician (Level 3) – AI-Enhanced Pathway Assessment Plan

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Level

Level 3

Duration

Practical period: 14 Months Total Apprenticeship length (including EPA and Gateway): 16 Months

Funding and employer contributions vary depending on apprentice age, employer circumstances, eligibility and Government funding rules. Many employers can now access significantly increased funding support, including fully funded training for eligible younger apprentices. Please contact Ginger Nut Training for the latest funding guidance

Appropriate Learner Roles/Activities

This apprenticeship suits roles where apprentices are helping to integrate new technology into a business and support end users
This apprenticeship suits roles in which apprentices give digital support to particular departments within an organisation. For example, apprentices could be supporting an accounting, sales, or marketing department.
Apprentices learn how to diagnose and resolve technical issues and support users with digital tools (email, cloud, office software etc.)
There are two routes available for this apprenticeship: Applications Route, which focuses on giving support for company-specific software; and Service Technician, which focuses on giving support to external end users on a range of digital issues.

      
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   Taaseen Rahman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ginger Nut are an amazing training provider. I learnt so much during the last year and half with the Business admin course. The content and tools provided was very insightful and helpful. My tutor, Zoe, supported me through the entire course, gave me feedback on multiple different areas and she was always available to help with anything I was unsure of.

Overall, it was a fantastic experience and I would highly recommend Ginger Nut training to anyone looking to start an apprenticeship
  
 
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   Ania Bagot 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great apprenticeship provider! Very supportive staff and tutors, would highly recommend!
  
 
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   Elise Steer 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have just received the results of my Level 4 Associate Project Management apprenticeship and I’m proud to say that I achieved the highest possible grade of Distinction!

Working towards this qualification, whilst doing the day job has been no easy feat but has been incredibly rewarding. Not only have I closed this chapter as a newly qualified Project Manager, but I've also gained a newfound confidence that I will carry with me wherever my future leads me!

I have never really conformed to the traditional academic style of learning and had always been put off pursuing any further education beyond what I absolutely had to do. However, having a great teacher who genuinely cared about the subject and the success of their students truly made the whole experience a breeze. A huge thank you to Jag at Ginger Nut Training ❤️
  
 
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   Stuart Dobbs 
 
 
 
 Trustindex verifies that the original source of the review is Google. The business administrator course has been very helpful. It has allowed me to learn new skills which have helped strengthen my CV. My tutor Nick was very approachable and friendly and always responded quickly to any issues or concerns that I had. I would highly recommend applying for any apprenticeships which are partnered with Ginger Nut Training.

Owner's reply
Thanks so much for your feedback Stuart. If there is anything we can do to help in the future please do not hesitate to reach out
  
 
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   Ezra Croucher 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ginger Nut Training are an amazing company. Since day one, I have been supported fully from the onboarding process to my day to day duties. My tutor is Anna, and I have to say having someone as thoughtful and genuinely interested in my progression as she is really boosts your motivation to do well and push yourself to achieve the best you can at everything. The webinars run by other tutors are also fantastic, thought-provoking and make a great way to keep up with recent happenings across several industries.

Keep up the brilliant work, everyone!

Owner's reply
What a kind review thanks ! We have amazing learners and believe in their potential so much. We have some amazing progression opportunities within apprenticeships and outside. Please do stay in touch. Keep believing in your talent
  
 
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   Mr Smith 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am currently completing my Level 4 Cyber Security apprenticeship with Ginger Nut Training, and it has been an outstanding experience. The depth of knowledge and practical experience I’ve gained so far is invaluable. What really sets them apart is their tailored learning approach; they ensure the curriculum aligns perfectly with my professional goals and my employer’s specific needs. It’s been a very enjoyable journey, and I would highly recommend Ginger Nut to anyone looking to kickstart or level up their career.

Owner's reply
Thanks so much for your kind words. Don't forget if you hit a rocky patch we will be there for you through that too. Do not hesitate to reach out. We are here. Thanks for believing in us. We believe in you.
  
 
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   Robin Simpson 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have completed a level 3 Cyber Security apprenticeship, and am now in the process of completing my level 4 apprenticeship. My tutor Ben and GingerNut on the whole have been excellent. They have been welcoming, informative and considerate. I would recommend them to anyone.

Owner's reply
Thanks so much for your kind words. So pleased you are sticking with us onto your level 4. If you need anything at all just reach out
  
 
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   Nellie Castara 
 
 
 
 Trustindex verifies that the original source of the review is Google. I've really enjoyed my Level 3 Events apprenticeship with Ginger Nut Training. The content covered is really interesting and I like how much I'm encouraged to link back to the work I do in my day to day role. My tutor, Peter, is also excellent and I always feel I can go to him with an issues I may have, or just to have a chat about anything I'm unsure of. The feedback provided is also very useful and I really feel that he's routing for me to do well!
I'd definitely recommend Ginger Nut to anyone looking to start an apprenticeship.

Owner's reply
Thanks so much for your kind words. If there is anything we can do to help in the future please do let us know. There are level 4 marketing apprenticeships and all sorts of progression opportunities. Stay awesome
  
 
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   Ryan Sheldon 
 
 
 
 Trustindex verifies that the original source of the review is Google. Communication is key and Ginger Nut are very good at it!
Plenty of help is on offer and although the emails and information can feel a little overwhelming at first, you soon get into the hang of dealing with it. The only barrier is your own motivation, but that's part of distance learning; as long as your employer gives you the time to learn and a place where you won't be disturbed, then it shouldn't be a problem.

Owner's reply
Thanks so much for your kind words Ryan. If we can do anything to help please do reach out in the future.
  
 
  
  
 
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