AI-Enhanced Apprenticeship
Digital Support Technician (Level 3) – AI-Enhanced Pathway
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Courses

Digital Support Technician Level 3: AI Elements

  • Apprentices learn how to make use AI tools within service desk platforms (chatbots, ticket triage, auto-responses)
  • How to support users who are using AI and AI tools within their roles (Co-pilot, Google workspace etc.)
  • Security, legality and ethics – Understanding the risks, biases, securing prompts, understanding AI hallucinations
  • How to use AI responsibly in the workplace to assist diagnostics and documentation
  • How to use AI as a tool rather than a replacement
  • Developing a responsible and productive mindset in regard to AI

 

Digital Support Technician Level 3: Apprenticeship Overview

  • This apprenticeship suits roles where apprentices are helping to integrate new technology into a business and support end users
  • This apprenticeship suits roles in which apprentices give digital support to particular departments within an organisation. For example, apprentices could be supporting an accounting, sales, or marketing department.
  • Apprentices learn how to diagnose and resolve technical issues and support users with digital tools (email, cloud, office software etc.)
  • There are two routes available for this apprenticeship: Applications Route, which focuses on giving support for company-specific software; and Service Technician, which focuses on giving support to external end users on a range of digital issues. 

 

Topics Covered:

  • Providing Technical Support
  • Managing Digital Support Workflow
  • Applying Relevant Policies and Procedures
  • Data Analysis
  • Maintaining Data Security
  • Support improvement within the organisation
  • Resolve Digital Issues
  • Collaborating with Stakeholders
  • Keeping up to date with Technological Developments
  • Documenting Actions

Practical period: 14 Months
Total Apprenticeship length
(including EPA and Gateway): 16 Months
Maximum cost: £13000

Our website: Digital Support Technician Level 3 

Standard details on iFATE website: Digital support technician / Institute for Apprenticeships and Technical Education

Assessment Plan: Digital support technician / Institute for Apprenticeships and Technical Education

Apprenticeship Standard

Digital Support Technician (Level 3) – AI-Enhanced Pathway Standard

Assessment Plan

Digital Support Technician (Level 3) – AI-Enhanced Pathway Assessment Plan

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Level

Level 3

Duration

Practical period: 14 Months Total Apprenticeship length (including EPA and Gateway): 16 Months

Appropriate Learner Roles/Activities

  • This apprenticeship suits roles where apprentices are helping to integrate new technology into a business and support end users
  • This apprenticeship suits roles in which apprentices give digital support to particular departments within an organisation. For example, apprentices could be supporting an accounting, sales, or marketing department.
  • Apprentices learn how to diagnose and resolve technical issues and support users with digital tools (email, cloud, office software etc.)
  • There are two routes available for this apprenticeship: Applications Route, which focuses on giving support for company-specific software; and Service Technician, which focuses on giving support to external end users on a range of digital issues. 

I have a learner
for this course

I would like more information
on this course specifically

click here

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